PR in the Era of the Inbox Rules Wizard

 As I sat at my keyboard to write this note I received a phone call from a Singapore publisher, “I am going to meet your client, Metratech, but just as a personal favour. I have banned my journalists from attending daytime events because there just isn’t the staff . We have a constant river of releases pouring to our inbox to wade through. We publish nearly 100 stories per day. ” For an independent publisher this number is astounding.

 “How do you manage all this news then?” I enquired.

 “We have a Top10 list of companies to watch for. We set up googlemail filters for their tags and have a few selected PR contacts we trust to send us real news, the rest goes to the junk box. The real villains are the newswires who send us hundreds of irrelevant releases every day. We post potential stories to a biz board and freelancers bid to write them for us – I can buy stories from AOL for US$50,” he said.

 “What should clients do?” I asked.

“Small, personal gatherings to introduce people to one another to get onto the safe list,”   he suggested. “Learn about how the media manages their newsflow now; it is fundamentally different. Too much news and too little budget to cover it all, so it is automated to a large degree.”

 “What about creating our own content?”  

“Yes”, he replied. “Then you will be just like us – creating content and tagging it so that it will be picked up by the googles of this world and the newswires, bringing the links back to the site where we display our ads.”

 Technology has made the sending of information easier and easier, but the internet has also drastically changed the size and nature of the publisher who receives it. “We don’t have time to learn about the key messages of a company any more,” he told me. “News is fashion and we have to always be quick.”

Clients always specify deliverables, but in truth Public Relations is about intangibles too like empathy and understanding. Rules wizards and email filters create barriers to even getting in touch with journalists. Ironically the best solution is get personal again, and to use the same tools that the media have at their disposal to self publish. In the era of  rules and workflow,  PR requires some wizardry and the human touch.

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2010 Predictions: Will this year signal the demise of traditional media?

The media landscape is altering rapidly, with consumers now able to access a slew of content via mobile devices that have become portable media centres.

Does this mean that 2010 will signal the demise for traditional media or will old school platforms compete with, or even complement, technological advancements?
1. This will be the year of experimentation. The abundance of media platforms now available to consumers means more ways for brands to reach a target market.

“The common term everyone is using is integration, but no one is really sure how consumers truly use media in their lives,” says Jeffery Seah, CEO of Starcom Mediavest Asia. “Consumers’ lives are now taking place in many more places, so brands must support this newly found convenience and advertising must be placed in this context.”

2. Social media will continue to grow this year, fuelled by the rise in popularity of micro-blogging sites. While social networking has enjoyed longstanding popularity with the youth market, we can expect older demographics, utilising increased leisure time and the ability to connect on-the-go, to spearhead growth.

2010 could well be the year Twitter truly expands into Asia. Already the number one site of its kind in Taiwan, its usage will grow in Southeast Asia, including Indonesia and Malaysia, because of its local language facilities.
With such growth, Seah believes this platform will become increasingly important to brands’ marketing activities in 2010.

“Social media is always discussed in client briefs. Now it is only executed by around 10 per cent of brands but it will become a much more widely used marketing tool.”

3. There will be more consumer control. There’s little doubt that enhanced technology is going to have a profound effect on media in 2010 and, according to Steve Garton, global executive director of media at Synovate, this will give the consumer greater power. “We’ve seen it coming for some time, but 2010 will be the year that marketers understand the consumer really is in control.”

Torie Henderson, CEO of Omnicom Media Group Singapore, adds that consumers have already responded to technology changes. “It’s the marketing and media industry that needs to adapt,” she says.

4. TV is still a viable medium, but it is evolving. Studies tend to suggest that TV is still a highly effective advertising platform, especially as it is still the preferred platform of many to optimise viewing experience. The falling price of HD-enabled sets will continue to stimulate growth.

But brands must understand how viewing habits have changed, with differing platforms and the idea of ‘multi-media tasking’ while watching shows.

“The model of having a TV show and running commercials around it is retreating because people are re-inventing what video is all about. The way they watch TV, sometimes via different platforms, is becoming complicated so advertisers must adapt and integrate marketing into their changing lifestyles,” says Seah.

Henderson believes the mobile screen will become increasingly relevant. “Mobile will continue to rise as a result of converged social tools that allow multiple apps to be used in one operating platform,” she says. “The industry should be looking quickly at measurement and industry standards as they relate to mobile.”

5. Brands must re-invent themselves, but the basics remain the same. The concept of brands communicating their services and products in more meaningful ways, rather than simply being an advertiser’, is likely to evolve in 2010. Brands will strive to find content which resonates with their personalities and which will add impact to the marketing communication.

Garton says: “The best campaigns will continue to run across many platforms, because target audiences use different media through the day to meet their needs. Understanding what these touch points are and what they mean to consumers must influence where budgets are placed.”

 

 

 

What it means for…
Consumers Marketers
>> They are firmly in control. It’s less about advertisers just promoting products and wanting to be heard, and more about actually communicating something in a genuinely engaging manner.Convergence devices mean that watching TV while emailing, texting or social networking is relatively normal behaviour. Multimedia tasking is becoming much more widespread. >>  

 

They must work harder to understand target markets and be prepared to experiment with the latest technologies. They must be proactive and reactive to stay in touch with the ever-evolving consumer.Integrated, multi-platform campaigns are no longer the future. They are now the norm and must be adopted immediately.

Source: http://www.media.asia/searcharticle/2010_01/2010-Predictions-Will-this-year-signal-the-demise-of-traditional-media/38506

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EASTWEST Public Relations Announces New PR Coordinator for Digital Services

Jeremy Ee

Jeremy Ee

 

EASTWEST Public Relations, a media relations and digital communications agency based in Asia, has recently announced that Jeremy Ee has joined EASTWEST as its new PR Coordinator with a focus on digital services.

A graduate of the University of Melboune in Australia with a degree in Media and Communications focusing on digital media, Jeremy brings to EASTWEST his rich knowledge and enthusiasm for digital communications. Jeremy will be assisting clients and consultants in ensuring that digital communications strategies are effectively maximized.

Jim James, Managing Director of EASTWEST Public Relations said, “Jeremy is a genuine representative of Generation Y. He will help us to balance out traditional PR with our expansion into digital communications. His interest and ability in mastering web 2.0 tools will be a valuable asset to clients.

Jeremy is based in EASTWEST’s Singapore office.

Connect with Jeremy on pic_logo_119x32

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Video Commentary on Social Media

Textual Transcript:

What are we doing with social media?

Actually we are doing quite a lot. We are trying to help companies understand that social media is not just about the technology – that’s what you see all the time: Flickr, Facebook, and so on.

What is really important firstly is the people who are the recipients, so the target market. Always go back to the basics in marketing and PR which is understanding your target market. So you start with analysis, trying to find out who is talking about what and who are the most important people.

Once you understand that then you match your message to it. Which is simply trying to come up with ideas and stories, whether they are articles, or a mashup with traditional PR and new PR, where you literally express new information in many ways. Simply because now you can link powerpoint, word documents, videos, slides, etc.

fred_socialmedia

So the two most important parts are still – understanding your target market and then developing a message that people are actually interested, and letting people talk about it. The message is no longer what you say, a one way street; it is literally about being able to say something and then spreading it out to others and letting them comment without being too defensive and avoiding the eternal ‘no comments’.

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Social Media Marketing: Influencing the Influencer


Influencing the Influencer

It seems like yesterday when companies rediscovered the art of talking with customers, not at them. Thanks to Don Peppers and Martha Rogers, among others, companies realized that customers wanted to enter into a conversation with them, if not to benefit their future needs, at least to solve a particular problem, demand or expectation.

Companies were no longer the one-way communication houses trying to force us to buy what we didn’t need. We were now a player in that conversation and today’s development of online social media is but an extension for that craving to be heard, to play a part and even lead. No longer is it enough to buy what we need and live with the consequences. We now vote with our feet, our voices, our blogs, our videos and even Powerpoints presentations.

People are now the media.

What is social media marketing about?

We know social marketing from the technologies that support them: Facebook, Linkedin, Flickr, SlideShare, and their regional equivalents. Social marketing is, however, more than that. It’s about content, it’s about what people say, what companies say, what the government say and how such news are understood, interpreted and disseminated to an ever-expanding web of contacts, friends and acquaintances.

It’s about influencing the influencers.

It has been said that online, anyone can be a writer, a publisher and even a media owner. Not everyone can be successful at it however. It takes a certain ability to tell one’s truth. Falsehood and manipulation will be noticed and derailed faster than with traditional media. And it’ll leave a mark forever.

Do a search for social media marketing and you’ll find thousands of sites, thousands of experts, thousands of commentaries, white papers and eBooks. What you won’t find however, is a regulating body that states what is the truth, what is not. What is excellent journalism and what is mere opinion. No body, literally, other than the public at large that is. Individuals, whether commenting on others or companies clarifying a point, are the new regulators. It’s almost like a self-regulating mechanism that is always off-balance yet soon back in balance. Heed the feedback or forever be shunned. Not easy task for marketers trying to control perception.

What happened to the old marketing tactics? Do they still work?

Interestingly, they do. Consumers and customers will always want to see, feel and taste the goods and services they buy. The way they approach that experience has changed however. It’s almost as if using old marketing tactics in today’s world only made sense if used in conjunction with the new media. That’s the beauty of this new world. We still aim for a target market – we just have more tools to reach them (if we know where they are.)

Does your target market live online?

Proper marketing starts with understanding one’s market. This has been proven over and over again: any marketing strategy that starts with anything else is doomed to fail. You must understand your target market: know where they are and how to reach them. This requires a new form of behavioral analysis and data discovery. This is where leveraging today’s technology can make or break your campaigns even before they start.

The best marketers know for a fact that not all their target markets reside online. Some are still technology phobic and prefer to talk with a human when it comes to buying anything. They also realize that in the complex web of interactions, discussions and relationships it has become harder to define what triggered a particular buying call. Was it the message’s location? The message itself? The tool that carried it? The friend or business partner that said something or sent a link? The possibilities are endless.

While analytical tools can help you reduce such uncertainty, it still remains uncertain and the best one can do is to test as many of the social media marketing elements as one can afford (another ‘old’ marketing precept that is still valid).

What would you talk about?

This brings us to the next step in your social media strategy: What would you talk about?

The message can no longer be you. Well, at least not entirely. Your message has to be targeted specifically and be validated by a third-party who has either tested your product and services or bought them over-and-over again. Nothing less will do. Social media technology further provides each individual with the power test – spreading the word at the speed of light. For example, type ‘Product Review’ in YouTube and be amazed by the diversity, seriousness and sometimes foolishness by which we, the consumers, review and use all kinds of products.

The future of social media

This is hard to argue because for many, social media is the future and whatever will happen next is simply an extension of what we know today. The funny thing is that’s exactly what every trend pundit would say about his or her trend of choice. Social media is not a fad, that’s a given. You could further argue that they are already an established trend, which would lead to the thinking that they’ll soon be commoditized.

The real question however is not so much what is the future of social media but what is your future in social media?

After all, most are just tools until a consumer, CEO or pundit creates a story that will be carried to the most remote corners of the world. Social media marketing is about the story. Curiously, that is what good traditional marketing was. Have we forgotten this?

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Bad WOM in China Internet and the Post Burners Army

By the end of June 2009, China BBS online community sites have reached on average 43.806 million unique visitors and apparently lots of conversations take place on online BBS forums.

With the growing popularity search engine usage among China netizens, it’s becoming very important to manage your online reputation online. I’m going to discuss briefly the bad word-of-mouth on online discussion boards.

Who Speak Ill of You

You customers. Just like any other markets, if you piss off your customers, they could try really hard to harm you online. Bad words of mouth build obstacles to acquiring new customers.

You competitors. Your competitors could disguise as a pissed off customers of yours and “share” very passionately about your bad products or service in big online forums of your target markets.

Media. Media could be damaging. Instead of offering fuel in snowy weather, they could pour cold water onto you. Many big news sites in China repost stories without verifying them; one popular post at a forum about how bad you are could turn up on all major news sites over night.

What Chinese Companies Do About Bad WOM

We all know the right way: engage customer and join the conversation online; improve the products and service from customer feedback. However, many companies are just not interested in the “right” way; instead, they pay to get the “bad” posts removed.

Pay to get hackers to remove the posts. Some “professional” post burners hack into the online forum backend and have the posts removed.

Some post burners have connections with owners of hundreds of online discussion forums. They will help “persuade” website owners to remove the posts.

This paid service is not cheap, which is usually above 1000 yuan. There was a post which served as a company blacklist in Zhongshan City to alert consumers. While over 166 users joined the conversations, a post claiming to be a professional post burner turned up.

This guy charged 1,000 yuan to remove first two pages and 100 yuan for every extra page. As there were four pages of blacklisted companies, the total charge was 1,200 yuan.

How are you managing your online reputation in China? Feel free to share in the comment.

Source: http://www.chinainternetwatch.com/473/bad-wom-in-china-internet-and-the-post-burners-army/

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A Handy Chinese Social Bookmarking Widget

A few readers asked whether there is a similar site widget as “AddThis” or “ShareThis” for social bookmarking and social sharing. So, I’ll share one social bookmarking widget here.

The widget I want to share has exactly the same name “AddThis” on org.cn. AddThis.org.cn provides social bookmarking and social sharing website widget for publishers as well as browser plugins for Internet users (under development).

bookmarks

As shown above , the social bookmarking and sharing widget allows visitors to share the site content to 49 services (17 shown in the above screenshot).

bookmarks2

The subscription widget allows visitors to subscribe to the website content by RSS, instant messengers, and twelve other services. Widget Plugins for WordPress and Z-blog (an ASP blogging platform) are also available.

(written by Rocky Fu from China Internet Watch )

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China International Network Security Technology & Software Application Expo 2010

In order to promote the universalization and application of information network, enhance awareness to avoid on-line risks, and push forward the development of China’s network in a safe, rapid, and healthy manner, China International Network Security Technology & Software Application Exhibition 2010, which is organized by Beijing Municipal Public Security Bureau and Union of Network Beijing as well as co-organized by Beijing Four-star Exhibition Service Co. Ltd, will be held in National Agriculture Exhibition Center in March 2010. This exhibition, with the participation of relevant governmental departments, information security departments, famous manufacturers and project teams both home and abroad, will be the largest information network security gala around Asian regions, aiming to enhance information network security. We sincerely invite security products manufacturers, project teams, and relevant units to join in this exhibition, making contributions to the development of China’s information security industry.

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Database Technology Conference China 2010

The annual DTCC has established itself as the premier database conference in China to present and discuss the most recent ideas, innovations, trends, experiences, and concerns in database technology. The conference provides a forum for the presentation of new extentions to database technology through research, development, and application.

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The 2nd International Conference on Networks Security, Wireless Communications and Trusted Computing (NSWCTC 2010)

The 2nd International Conference on Networks Security, Wireless Communications and Trusted Computing (NSWCTC 2010) serves as a forum for researchers, industry professionals, and academics interested in networks security, wireless communications and trusted computing, with the goal of fostering interaction.The conference was sponsored and supported by Beijing Chapter of IEEE Communication Society, Research Association of Modern Education and Computer Science, Huazhong University of Science and Technology,Harbin Institute of Technology and Wuhan University.NSWCTC 2010 will be held in Wuhan of China in 24-25, April, 2010.

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