Research finds that inclusive workplace cultures with a strong sense of Trust, Pride and Camaraderie, outperform others in Productivity, Innovation and Financial Performance
9 November 2017, SINGAPORE – The Great Place to Work® Institute Singapore today announced the outcomes of their annual Great Place to Work® Singapore Insights study. It also announced the winners of the 2017 Singapore Best Workplaces awards, recognising ten Best Medium and Large Organisations and for the first time, three Small Organisations. The thirteen were selected for their exemplary success in building and sustaining high-performance workplace cultures that also inspire.
From the research conducted in Singapore by the Institute, these organisations stood out because of their exceptional workplace experiences, as evaluated by employees within their local entities. Specifically, the three key indicators that undergird these great workplace experiences for employees are that: they trust the people they work for, have pride in what they do, and they enjoy the people they work with.
This year’s top winners for the Singapore Best Workplaces awards are Salesforce (Medium and Large Organisation category*) and Intuit Singapore Pte Ltd (Small Organisations category**); the former has been first on the leader board for the third year running, while the latter is a new entrant in the Institute’s study. The other nine winners of the Best Medium and Large Organisations, in ranking order, are 2. Cisco, 3. Royal Plaza on Scotts, 4. SAP Asia, 5. Autodesk Asia, 6. DHL Express (Singapore), 7. AbbVie, 8. NetApp Singapore, 9. Furama Hotels Singapore, 10. Tableau Asia Pacific. The other two Small Organisations category winners include 2. ROHEI Corporation, 3. Orbium Pte Ltd.
“Creating a culture that enables your people to excel, innovate and outperform the competition is crucial not only for organisations operating in Singapore today, but even more critical for determining where Singapore will be in 2030 and beyond, said Evelyn Kwek, Managing Director of Great Place to Work® Institute Singapore. “The workplace culture that organisations create now will have an enormous impact on the next generation workforce.”
“By extension, the decisions that organizations and their leaders make in relation to building, or eroding, a high-trust culture in their workplaces impact our nation,” Kwek added. “Will our nation be an innovator or a follower in the respective industries and trade? Our global and local research suggests that focusing on building positive workplace experiences can help determine if Singapore will evolve into a truly innovative society.”
The Great Place to Work® Trust Model is built on 30 years of research and data collected through its Trust Index© Employee Survey, taken annually by millions of employees worldwide. This research demonstrated that the divide between the Best Workplaces and other workplaces (the ‘Rest’) highlights one of the key challenges in developing a great workforce – an organisation’s ability to provide consistent and positive workplace experiences for all individuals across the workplace.
“Our key differentiator, in essence, is our ability to measure trust levels in organizations – this goes beyond engagement. We offer precise, focused actions to help organizations and their leaders improve those trust levels, which improves business performance,” said Michael C. Bush, CEO of Great Place to Work®. “Assessing employees’ actual experiences and how consistently an organization creates a high-trust culture is critical to maximizing human potential. We provide a reality check to help a company make needed changes and accelerate revenue and profit.”
The Institute found that the Singapore Best Workplaces are 1.5 times more likely to provide a great workplace experience. There are clear differences between these Best Workplaces and other workplaces across the three aggregated indicators – trust, pride and camaraderie – as shown in the following responses: ‘Trusting the people you work for’, rated 87% at the Best Workplaces compared to 60% at other workplaces. ‘Being proud of what you do and where you work in’, rated 87% at the Best Workplaces compared to 64% at other workplaces. The strongest consensus lies in the last indicator, where 89% of employees at the Best Workplaces rated that they ‘enjoy the people they work with’, compared to 59% at other workplaces.
The research also found that the Best Workplaces are 1.5 times more likely to provide employees an environment conducive for innovation and out-of-the-box thinking. This goes beyond fancy amenities, perks and even the use of cutting edge technology. The Great Place to Work® Innovation Index, show that Best Workplaces have leaders who are more likely to exhibit the following behaviours toward all employees: forgive honest mistakes, show appreciation, seek and respond to suggestions, foster cooperation, and include employees in decisions that affect them.
“At Intuit, our aim is to create an environment where the world’s top talent can do the best work of their lives. To be recognised among the best workplaces of Singapore is an incredible honour and we are truly humbled. Our people make us who we are. This is an inspiring testament to our efforts to create a culture of innovation and empowerment where they can bring their whole selves to work and be the best they can be.” said Shirin Anne Wan, Head of Customer Care-APAC, Site Leader for Intuit Singapore.
Finally, the Best Workplaces fared better than the ‘Rest’ on the Great Place to Work® Inclusiveness Index, by 1.3 times. More than 9 in 10 employees in Best Workplaces felt that they were treated as full members, and treated fairly when it came to sexual orientation, gender, race and age. Workplaces that prize diversity and inclusiveness tend to generate better business performance, and are also more capable in making a positive difference to their customers, employees’ networks and the wider Singapore and global communities.
“This is an absolute honour and one that we have our Singapore Ohana to thank. They live our values every day and bring them to life at work and to the communities they live and work in. I am immensely proud of this accolade and humbled by everything our Singapore employees bring to Salesforce,” said Edweena Stratton, Vice President Employee Success APAC.
The Awards Ceremony, held at One Farrer Hotel this year, was attended by Mrs. Josephine Teo, Minister, Prime Minister’s Office, Second Minister for Manpower and Second Minister for Home Affairs. Mrs. Teo opened the Ceremony with her speech on why it is vital to make Singapore a great place for work and families, followed by the presentation of awards to all 13 recipients for the year.
*‘Medium and Large Organisations have at least 100 employees in their local entities
**‘Small Organisations have 25 to 99 employees in their local entities
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About Great Place to Work® Institute
Great Place to Work® Institute is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, including Best Workplaces lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. In the United States, Great Place to Work produces the annual Fortune “100 Best Companies to Work For®” and a series of Great Place to Work Best Workplaces lists, including lists for Millennials, Women, Diversity, Small and Medium Companies and over a half dozen different industries. Great Place to Work provides executive advisory and culture consulting services to businesses, non-profits, and government agencies in over 50 countries across six continents.